Terms & Conditions

1. About these terms

This website is operated by Check life Health care Services Pvt. Ltd, which runs Check Life Diagnostics at its Khilwat and Tolichowki centres in Hyderabad, Telangana (referred to below as “Check Life Diagnostics”, “we”, “us” or “our”).

These Terms and Conditions govern your use of this website and the diagnostic, imaging and dental services we provide. By browsing this website, contacting us through it, or availing any service at our centres, you accept these terms. If you do not agree with them, please do not use the website or our services.

These terms should be read together with our Privacy Policy, which explains how we handle your personal and health information.

2. The services we provide

Check Life Diagnostics offers pathology and laboratory investigations, ultrasound and X-ray imaging, cardiac tests including ECG and 2D Echo, OPG dental imaging, and dental treatment through our in-house dental hospital.

The availability of a particular test, scan or treatment can vary between our two centres and from day to day, depending on equipment, staffing and the availability of the reporting doctor. Information on this website describes our services in general terms and is not a guarantee that a specific test will be available at a specific centre at a specific time. Please call the centre you plan to visit and confirm before travelling.

We may add, modify or discontinue any service without prior notice.

3. Our reports are not medical advice

You should not start, stop, delay or change any medication or treatment on the basis of a report alone, or on the basis of anything read on this website. Always consult your treating doctor.

Check Life Diagnostics is a diagnostic and dental care provider and does not operate an emergency department. In a medical emergency, call 108 or go to the nearest hospital immediately.

4. Visits, appointments and cancellations

Walk-in patients are accepted at both centres during working hours. Where an appointment is booked by phone or through an enquiry sent via this website, it is confirmed only once our staff confirm it to you directly — sending an enquiry does not by itself reserve a slot.

We make every reasonable effort to keep to scheduled timings, but waiting times can be affected by patient volume, emergencies, equipment servicing and the availability of doctors and technicians. We are not liable for losses arising from delays or from rescheduling.

If you need to cancel or reschedule, please inform the centre as early as you reasonably can.

5. Your responsibilities as a patient

The accuracy of a diagnostic result depends in part on what you tell us and on how you prepare for the test. By availing our services, you agree to:

• Provide accurate and complete personal details, including name, age, gender, contact number and address, and to inform us of any change.
• Disclose relevant medical information — current medications, existing conditions, allergies, and whether you are or may be pregnant — before a test or scan is performed.
• Follow the preparation instructions given to you, such as fasting requirements, before the test.
• Produce valid identification and, where applicable, a doctor’s prescription or referral when asked.
• Comply with instructions given by our staff at the centre.

We are not responsible for inaccurate, delayed or repeated tests, or for any consequence arising from them, where the cause is incorrect information supplied by you or a failure to follow preparation instructions.

6. Reports, turnaround and re-tests

Turnaround times quoted for reports are estimates in good faith, not guarantees. Specialised investigations, tests requiring an external reference laboratory, and reports awaiting a doctor’s review may take longer.

Reports are released to the patient, or to a person authorised by the patient, on presentation of the receipt or acknowledgement issued at the time of collection. For a minor, a report is released to a parent or legal guardian.

Diagnostic testing has inherent biological and technical limitations, and no test is infallible. If a result appears clinically inconsistent, we may request a repeat sample. Where a repeat is required due to an issue attributable to us — such as sample handling — we will re-test at no additional charge.

Please retain your reports. We will make reasonable efforts to provide duplicate copies of past reports on request, subject to our record retention practices and verification of identity.

7. Fees and payment

Charges depend on the test, panel, scan or dental procedure advised. The applicable charge will be told to you before the service is provided, and payment is due at the time of service unless we have agreed otherwise in writing.

Prices shown or quoted are subject to change without notice. Any applicable taxes are payable in addition, unless stated otherwise.

Once a sample has been collected, a scan has been performed or a procedure has begun, the charge for that service is generally non-refundable. Where a service has been paid for but not delivered, we will process a refund or an adjustment against a future service on request.

Where a test is billed to an employer, insurer or a third party under an arrangement, that arrangement governs the payment; you remain responsible for any amount that the third party does not settle.

8. Regulatory compliance

We operate in accordance with applicable Indian laws governing diagnostic centres, clinical establishments and dental practice.

We may decline to perform any test or procedure that, in our professional judgement, is clinically inappropriate, unsafe, or not permitted by law.

9. Dental treatment

Dental treatment at our in-house dental hospital is provided after clinical examination, and where required, imaging. Any treatment plan and its cost are explained to you before treatment begins, and treatment proceeds only with your informed consent.

Dental outcomes depend on individual clinical factors, on adherence to post-treatment instructions, and on ongoing oral hygiene. No specific clinical outcome is guaranteed. Any warranty on a dental restoration or appliance is limited to what is expressly stated to you in writing at the time of treatment.

10. Use of this website

You may use this website for lawful purposes only: to learn about our services, find our centres and contact us. You agree not to attempt to gain unauthorised access to the website or its systems, introduce malicious code, scrape or copy content in bulk, or use the website in any way that damages, disables or impairs it.

Enquiries submitted through the website, including via WhatsApp links provided here, are handled during working hours. Do not use these channels for emergencies or for time-critical clinical communication.

11. Intellectual property

The content of this website — including text, layout, design, graphics, icons, logo and the name Check Life Diagnostics — is owned by or licensed to Check life Health care Services Pvt. Ltd and is protected by applicable intellectual property laws.

You may view and print pages for your personal, non-commercial reference. You may not reproduce, republish, distribute or commercially exploit any part of this website without our prior written permission.

12. Third-party links and embedded content

This website contains embedded Google Maps, links to social media profiles, and links that open WhatsApp. These services are operated by third parties and are governed by their own terms and privacy policies. We do not control them and are not responsible for their content, availability or practices.

13. Limitation of liability

To the maximum extent permitted by law, and without limiting any rights you have as a consumer or patient under Indian law:

• This website and its content are provided on an “as is” basis, without warranties of any kind regarding accuracy, completeness or uninterrupted availability.
• We are not liable for indirect, incidental or consequential losses, including loss of income or opportunity, arising from the use of this website or from delays in service.
• We are not liable for any consequence arising from your reliance on a report without consulting a qualified medical practitioner, or from information you provided to us that was inaccurate or incomplete.
• We are not liable for failures caused by events beyond our reasonable control, including power or network failure, equipment breakdown, strikes, natural events or government action.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability arising from professional negligence.

14. Privacy

Your personal and health information is handled in accordance with our Privacy Policy, which forms part of these terms. Please read it to understand what we collect, why we collect it, who it may be shared with, and the rights available to you.

15. Changes to these terms

We may revise these terms from time to time to reflect changes in our services, our practices or the law. The revised version takes effect from the date it is published on this page, shown as the “last updated” date above. Your continued use of the website or our services after that date constitutes acceptance of the revised terms.

16. Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these terms, this website or our services is subject to the exclusive jurisdiction of the competent courts at Hyderabad, Telangana.

17. How to reach us

For any question about these terms, or to raise a concern about a service, please contact us:

• Entity: Check life Health care Services Pvt. Ltd
• Khilwat centre: 90000 06051 · 85200 05924
• Tolichowki centre: 90306 27474 · 90305 63434
• Email: Add your official email address
• Registered address: Add the registered office address of the company

You can also use the form on our contact page.